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All prices are in Australian Currency (AUD):

For all orders we accept
Mastercard
Visa
PayPal  (Special Instructions:   Due to a problem with the way the software is written - I cannot have a 'PayPal' button.  If you would like to use PayPal please check the 'Money Order' box and then in the 'Comments' section write 'I'd like to pay by PayPal'. )
 
For domestic orders  we also accept:
Australian Bankcard
Bank Cheques
Australia Post Money Orders
Australia Post COD (see Australia Post for fees)
Personal cheques (this may delay your order while the cheque clears)
 

This is a secure site that uses EziMerchant Professional's encryption services to protect your credit card details from fraud and theft. However, should you still feel uncomfortable with using your credit card over the internet please refer to the mail order instructions. Alternatively, please phone us on (07) 3885 3682 (international callers 61 7 3885 3682) or email us at dollhouseandcraft@optusnet.com.au.

Minimum Order

Domestic

There is no minimum order for domestic sales.

Overseas

Due to restrictions placed upon us by our bank, there is a minimum order amount for overseas orders of $A20.00 (excluding postage & packing).

 

Product Availability

Supplies

We endeavour to have stock available at all times, however some stock is imported from overseas and there may be unavoidable delays. We will contact you if the item you have ordered is out of stock and will advise estimated availability.

 

Shipping and Delivery

All orders are delivered by Australia Post. There is a range of weight across our products and to be fair, postage will be charged at actual costs. Therefore, if you place an order via our site you will see 0.00 appear for freight however, on receipt of an order, an email will be forwarded to you with the actual postage costs (including a small packaging charge) for your acceptance.

Insurance

We will also offer registration and insurance, please note that if you do not accept registration and insurance we cannot be responsible for lost or damaged goods.

Charging Your Credit Card

Once we have confirmed postage you will be advised of the total price for the order and when we receive your confirmation your credit card will then be charged.

Overseas Orders

Please note that any customs or duty charges of the country to which you have your order shipped are always the responsibility of the recipient.

 

Returns

All care is taken to ensure your order details are correct prior to dispatch. We will gladly replace any items, which become damaged in transit (subject to conditions in Shipping and Delivery) or are in anyway defective or where goods delivered are not as ordered. All goods must be returned in their original condition and must not be marked in any way. Please contact us by telephone or e-mail (dollhouseandcraft@optusnet.com.au) within 7 days of receipt of goods if there is any problem with your purchase. If an exchange or refund is authorised a RA (return authority) number will be advised. Goods will not be accepted for return without a RA. Refunds or exchanges will be processed within 5 working days of receipt of goods (provided the items are in stock). Return/Exchange Goods MUST BE RETURNED WITHIN 14 DAYS.

 

Privacy Policy

Your private details will not be sold, traded or given to a third party unless required by law. We will from time to time contact you to advise you of new products and specials. If you do not wish to be advised of new products and specials, please let us know and we will delete your address from the list.


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PLEASE NOTE

THE CHECKOUT IS CURRENTLY CLOSED UNTIL FURTHER NOTICE DUE TO ILLNESS IN THE FAMILY. I HOPE TO REOPEN SOMETIME IN THE FUTURE AND APOLOGISE FOR THE INCONVENIENCE. THANK YOU FOR YOUR PATIENCE.

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